Not every task you ask AI to help with carries the same level of consequence. This lesson helps you distinguish whether AI is finding information, drafting content, or moving toward a real action outside the system.
10 to 15 minutes.Manager Thinking first Role-playing three situations Output: Know where AI should stop
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🧠 MANAGER THINKING
Three things this morning, but very different levels.
The Beginning Situation
1 · Trade policy
Can the finished product be exchanged within 7 days?
AI can help find the relevant policy lines.
️ The second thing.
Guests are awaiting a response on a two-day delay.
AI can help write a spam email.
️ The third one
AVD-2048 order is ready; status needs to be changed and guests need to be notified.
AI can either move closer to changing data or sending it.
Which one is right?
🧠 MANAGER THINKING
Mental model 2: time → death → life
You don't need to remember the names of the AI types. Just look at where the work is on this chain.
Step one
I'm not.
AI reads, searches, extracts or organizes information.
Not changed on the outside.
→
Step two.
✍️ The dead
AI creates content for you to review: an email, notice, or draft.
There's still a chance for review.
→
Step three
️ The world
AI sends, updates data, or makes real changes.
The consequences can come right away.
The AI is getting closer. send or change dataThe more you need to check first.
I'm not going to play.
3. Visitors ask about the exchange policy
📄
Guests: Can the finished product be changed within 7 days?
The policy:
The goods are packaged in a single packaging and may be requested for exchange within 7 days of receipt.
Where do you let the AI go?
The game is a game of chance.
Guest waiting for late delivery
You have three pieces of information:
+2 days
Order expected to be delivered two days late
Not approved
No decision on the price reduction/refund
There's support.
Guests can contact the support department
How should you assign AI?
I'm not going to play it.
Order AVD-2048 is ready.
The operations department has confirmed the shipment is available.
The preparation section
Create the content for the guest.
️ The final step
Change the single status to confirmation and message.
Where should AI stop?
🧠 MANAGER THINKING
6. Don't just say high/low risk.
For each task, choose the most appropriate outcome if the AI does wrong.
Find a policy of exchange
Let's pick the specific consequences.
Write a late delivery email
Let's pick the specific consequences.
Updates and submissions
Let's pick the specific consequences.
🧠 MANAGER THINKING
7. Who should be the first to consider the final step?
No mention of the person being the browser, but the person or role actually responsible.
The thing.
Who checks before the final step?
Find the policy
The person preparing the answer reads the policy
Write a late delivery email
The customer service manager sees before sending
Updates and submissions
The Chief of Min Min's approval before updating and submitting
If you don't know who has the right to browse, the right answer is not AI itself, but AI itself. I need to ask..
⏸ STOP & CHECK
8. Not using prompt. Do you have a mental model?
1 · Who is it? Search, write or do?
2 · If wrong? What's going on?
3 · Ai xem? Who checks before the final step?
Write it down in your own words.
🛠 HANDS-ON WITH AI
Write a prompt with a clear stop.
Now, with AI, the goal is to turn the newly learned mental model into a specific instruction.
Case 1 - The
Look for lines in the policy that relate to the exchange question for seven days, close that line and stop for me to check.
Case 2 · Frog
Write a short email announcing that your order is due two days late, no discount or refund, because there's no decision yet.
Case 3 - The Law
Write the contents of the file saying that AVD-2048 is ready, then stop, do not change the file status and do not submit the notification.
🛠 HANDS-ON REVIEW
10. When do you have to stop AI?
Select all the situations that need to be addressed before the final step.
The output of the body
11. Choose what you want to do tomorrow
No need to create a new system. Just complete this sentence.
Tomorrow, I'm going to ask for AI...
AI stopped at the...
Before the final step, who checks?
0/6
You've completed Lesson 2.
One sentence to carry: The closer AI gets to sending or changing data, the more you need to test first.